Below is a brief overview of when a "standard installation" becomes NON-STANDARD - accruing additional, on-site charges at various points of an installation. These potential charges are shown in RED below. Please note that though the "Days" shown below are sequential, they are not always performed back to back, as there can be days off in between.
Week 1, Day 1 - CHP will meet with the homeowner on site & begin excavation with 1 load of pea-stone delivered to site. CHP will call the town to initiate the hole inspection (if applicable). Homeowner MUST have permit posted & accessible for inspector to sign. Some or all excavated material needs to be hauled off-site.
Week 1, Day 1/2+ - Non-standard site conditions found - such as, but not limited to: excessive organics, ledge/rock, extreme ground water, buried debris, etc. found while digging. CHP time/materials, dumping fees, plus any 3rd party fees will apply.
Week 1, Day 2+ - Bring Pool to Site (all pools leave from CT between 10am-12pm)
Week 1, Day 3+ - Level, Order Water & Partially Backfill with 2 loads of pea-stone (CHP orders water - homeowner required to pay trucking company on site). Any additional material needed to backfill due to non-standard site conditions.
Week 2 - POTENTIALLY A WEEK OFF WITH NO WORK TO BE DONE (depends on the time of year and current workload)
Week 2/3, Day 1 - Bring Pool Equipment to Site, Plumb Pool, & Dig Utility Trenches (40' included electrical & no sand, 10' gas with sand). All excavated material stays on site. Any additional material needed to be hauled off site will be an extra charge. Any trenching needed over what is stated above will be an additional charge. Any additional sand needed will be an additional charge. If any sand is required for the electrical trench, there will be an additional charge.
Week 2/3, Day 2 - Cont. Plumbing (for pool/spa combos only)
Week 2/3, Day 2 or 3 - Homeowner notifies Electrical & Gas Subcontractors to do hookups & get inspections
Week 3/4 - Homeowner notifies CHP when subcontractors are finished & inspected (pool pump must be hardwired, lights in conduit, and inspections passed already). In certain cases if CHP needs to return to temp the pump (this must be discussed prior and is done on a per-job basis) there will be a charge for the extension cord(s) needed to perform this. These cords will be left on site unless otherwise agreed upon. The homeowner can provide the cords at no additional charge if they choose to do so.
Week 3/4 or 5, Day 1 - CHP returns to backfill pool with up to 1 load of pea-stone and pour collar for pools with concrete decks only. Homeowner to assume pool water maintenance at this point. If the job site is a "haul out" (no material could be lost on site) there will also be additional charges to haul any extra material off site from the trench excavation. If sand is required to cover pipes for either the electrical or gas trenches there will be an additional charge for CHP to provide this. The homeowner can source this material themselves if they choose to do so.
Week 3/4 or 5, Day 2a (if applicable) - CHP returns to pour the collar if not able to pour at the time of backfilling (concrete patios only). Homeowner to assume pool water maintenance at this point.
Week 3/4 or 5, Day 2b (if applicable) - Homeowner notifies electrician that bonding grid can be placed
Week 3/4 or 5, Day 3 (if applicable) - Electrician gets bond grid inspected
Week 3/4 or 5, Day 4 (if applicable) - Homeowner notified CHP that grid passed inspection
Week 4/5 or 6, Day 1 - (if applicable) - CHP returns on additional day to pour collar for pools with paver decks. Homeowner to assume pool water maintenance at this point.
Week 6/7 - (if applicable) Automatic Cover tracks (aka "encapsulation") installed. Pools with auto covers must wait until this step has been completed prior to starting on any coping/patio work.
Week 6+ - Patio/Fencing constructed. Homeowner contacts CHP when ready for lesson (can be before or after patio). Homeowner is responsible to maintain pool water levels, salt/chlorine levels, cleans pump & skimmer baskets during this time. If homeowner is unable to do so, they will need to hire a maintenance company to do so. CHP is unable to service pool water.
Lessons - All installations come with an equipment lesson on site. This can be done before or after the patio has been installed. Homeowner to contact CHP when ready. Please allow 2-4 weeks for this to be scheduled.
Closing Permits - Homeowner notifies town to close permit. In some cases, CHP may need to call directly. If so, this is to be initiated by the homeowner at the request of the town. NOTE: all fencing must be in (including any door alarms) and electrical/gas permits closed prior to scheduling the final inspection. Any permit that expires before the final inspection takes place, may incur additional charges for renewal (per-town basis).
Pool Covers & Winterizing - CHP will send out an email to all customers to schedule their first year complimentary pool closing & to begin the process of ordering winter covers. If a customer does not receive an email, it is advised that they contact CHP during the month of August for more information. Please note that patios need to be fully installed before ordering a winter cover. Pool/Spa combos and/or pools with anything fixed within 3' of the edge of the pool will require a custom winter cover measurement & cover.
Opening Pools - CHP will send out an email to all homeowners to schedule their first year complimentary opening during the month of March. If a customer does not receive an email, it is advised that they contact CHP for more information. After the pool has been opened, it is the customer's responsibility to begin maintaining the water chemistry. Please note that the complimentary pool opening is a single trip to remove the cover (if applicable), to start the equipment, and to add preliminary chemicals. Please note that after the complimentary opening, additional chemicals and maintenance will be necessary. This is now the homeowners responsibility as CHP is unable to make any return trips for pool maintenance.
MAINTENANCE - Cherry Hill does NOT do any pool water maintenance. After the pool has been installed, it is the homeowners responsibility to begin maintaining their water chemistry or to hire someone to do this for them. This holds true for the complimentary pool opening as well. Beyond the opening itself, all homeowners will need to begin treating their water as needed.
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